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July 2, 2022

6 Reasons Why Businesses of All Sizes Need Virtual Phone Numbers

A virtual phone number can help you connect securely with anyone and anywhere through the Internet, which helps businesses in safeguarding their privacy.

July 6, 2022

What Is Cloud Call center And How Can We Improve Our Call center Environment?

Businesses can manage customer service over phone, text, mail, and social media using cloud-based contact centers. Beyond just making and receiving calls, software for call centers has sophisticated capabilities.

July 7, 2022

What are Automated Phone Calls and How to Make an Automated Phone Call?

An automated calling system, better known by the name IVR (Interactive Voice Response), gives callers the opportunity to access information through a voice-enabled response system of pre-recorded messages.

July 12, 2022

What Is Number Masking, And Explain Phone Number Masking For Customer Privacy?

Number masking is a voice-over-internet protocol system that safeguards the privacy of call participants. It will be your customer and agent in this scenario. Two on-call people/entities interact without revealing their phone numbers.

July 14, 2022

What is a Missed Call Service & How to Turn it On/Off?

A Missed Call Number Alert Service is a cloud telephony solution companies use to advertise goods or services, carry out polls or surveys, confirm clients, and much more.

July 16, 2022

What Is Outbound Call Center Software And How Can I Improve My Outbound Call Center?

A call center where the agents place calls for various business services for a company like telemarketing, telesales, collections, etc., is called an outbound call center

July 21, 2022

Hardphones Vs. Softphones – Everything You Need To Know

WebRTC (Web Real-Time Communications) technology, which is used by softphones, is a free and open-source platform that is simple to incorporate into web-based applications.

July 25, 2022

What Does An Auto Dialer Do? What are the Functions and Types of Auto-Dialers?

An auto-dialer app or software system is an outbound call-center solution that can dial customers’ phone numbers automatically from a list or database.

Aug 1, 2022

What Is Voice Broadcasting, And How Does It Work ?

Voice broadcasting is a mass communication software that enables bulk outbound calls to multiple numbers simultaneously. It is one of the best ways to connect and communicate with a large group audience at once.

Aug 3, 2022

How are Knowlarity Toll-free Numbers Different From Other Companies in India?

Every Indian toll-free number has a unique identity. Your customers will enjoy the most comfortable calling experience because toll-free numbers can be dialed from a landline or a mobile phone without incurring fees.

Aug 16, 2022

DID Or DDI Numbers? Is A DID The Same As A Phone Number?

Direct-Dial-In, also called DDI, is at times called Direct-Inward-Dialing or DID. It allows businesses to eliminate the actual reception by creating a virtual telephone number.

Sep 1, 2022

How to Get IVR Solution for Your Business

An Interactive Voice Response (IVR) system is an automated voice-based phone response system that we can use in enterprises to set up call center solutions.

Sep 7, 2022

What is Progressive Dialer? What is the Cost of Progressive Dialer Software in India?

A progressive dialer is an automated dialing method in which computer software goes through a list of numbers generated in advance.

Oct 7, 2022

What Is The Purpose Of Call Management and Explain 6 Best Call Management Systems For 2022

Call management solutions have become essential for businesses that receive massive customer calls. Let us explore some of the call management benefits.

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