WebRTC (Web Real-time Communications) is an open-source standard, that businesses can embed into web-based applications with the same contact center features for inbound/outbound calls. More suitable for the remote workforce as it works on laptop/desktop/mobile devices. MPLS (Multi-Protocol Label Switching) aids businesses in switching from on-premise to cloud for inbound/outbound voice calls via internet with the same contact center features. It works without the use of mobile/fixed telephone lines to offer high-quality (HD) audio communication improving workforce productivity.
Deliver Better voice quality to customers via internet and seamless connectivity
Expand business operations & scale at ease
Flexible pricing with little to no investment on infrastructure
Manage calling operations with softphone to call customers via secured VPN access
Place calls over the internet via laptop/desktop/mobile devices
Enable the workforce with softphone termination for seamless business communication
Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time
Calls operations can happen either on internet or PSTN
View Interactions in real-time to call, whisper, barge and snoop-in to enhance customer interactions
Access all call recordings to measure the call performance to train agents better
Custom filters to measure customer satisfaction, agents performance to improve productivity
Terminate all inbound customer calls on the SR/UI panel from laptop/desktop
