Real-time Speech
Extract speech recognition results in real-time
Programmable Speech Analytics As A Platform
Speech Analytics for Improved Business Intelligence
What is Speech Analytics?
The Speech Analytics platform lets you build an easy-to-use application & helps you get closer towards your customer intent empathy basis sentiment analysis. Analyze phone calls quickly & accurately through speech to text transcription.
Benefits of Speech Analytics Platform
Improve your business process with a robust, scalable and flexible speech recognition solution to analyze customer sentiments.
Improve Strategic Business Decisions
Improve strategic decisions basis sentiment and conversation insights to understand your customers better to refine your future serviceability and product offerings
Lower Expenses by Automation
Reduce your manpower cost by automating the conversation analysis process which offers instant insights of phone conversations, or audio/video files
Save Time in Extracting Analytical reports
Flexible pricing options enabling greater transparency in cost management.
Manage Operations Efficiency
Basis the conversation analytics reports analyze your team’s performance in handling the conversations and design future training courses for your staff. The outcome will be smooth client handling benefits while offering improved CX.
Accuracy
Make more sense of your transcription with domain-specific targeted words/phrases likes addresses, currencies, years, abbreviations etc.
Multilingual Transcription
Analyze and convert 125 languages for better insights
Features of Speech Analytics Platform
Speech Adaptation
Customize your speech analytics application by inserting industry-specific or unique terms/phrases for auto-detection of words
Multi-channel
Recognize and transcribe multiple participants in a conversation
Noise Robustness
Easily identifies and converts audio from a noisy background without noise cancellation
Content Filtering
Redact your transcription of specific content like inappropriate words, confidential and personal information
High Coverage
Utilize the extensive user-base to cover global languages by converting from speech to text
Use Case of Speech Analytics Platform
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Trusted by over 6000+ organizations across 65 countries
Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.
Frequently Asked Questions
What is a speech analytics platform?
Speech analytics platform lets you build a dynamic application by getting closer towards your customer intent and empathy from audio(such as phone calls) or video recordings.
Is speech recognition and speech analytics the same?
Yes, speech analytics is also known as speech recognition software.
What is sentiment analysis?
Sentiment analysis is a process where the speech analytics software is programmed to and trained and to understand the customer sentiments via spotting the prescribed keywords/phrases.
Which all industry can implement speech analytics?
Speech analytics is applicable for all industries.
What is voice transcription?
Transcribing long audio/video meetings/Multimedia files in real-time or post streaming is voice transcription.
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