Scale with faster & reliable communication - WhatsApp Business API

Optimise customer waiting time, repeat calls and call backs by switching to WhatsApp

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What is the WhatsApp Business API?

The WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support etc. Boasting of 2 billion active user base, and 1 billion users messaging a business every day, WhatsApp is a platform that no business can ignore. With Knowlarity, as a WhatsApp Business Solution Provider, lower costs, enhance support & boost lead generation.

Leverage WhatsApp for Enhanced Engagement & Operational Efficiency

With the WhatsApp Business API, deploy an end-to-end communication platform

IVR Deflection: Quick Service and Satisfied Customers

Simply route Incoming calls to WhatsApp and Optimise Call Volumes & Wait Time. Boost First Contact Resolution Rate & Customer Satisfaction

Conversational Bots: Be there for Customers 24x7

Delegate ChatBots on WhatsApp to automate engagement, solve queries quickly. provide support & nurture leads

Notifications: Automate Messaging At Scale

Send Notifications on WhatsApp to keep customers updated about their Orders & Reminders. Automate Notifications in Bulk

Why deploy WhatsApp Business API for your business

Load Management

Reduce traffic load on Call Center by moving calls to text on WhatsApp

Boost Agent Productivity

Improve agent productivity by letting agents handle more than 1 chat conversation at once

Enhance Customer Experience

Ensure quicker queries resolution, reduce wait times to boost Customer Experience & CSat Scores

Save Expenses

Reduce costs by moving from a synchronous channel to an affordable asynchronous channel

Offer Rich Experience

Share photos, documents, links etc. to offer customers a rich experience

Let Customers Multitask

Provide flexibility to customers to leave and re-enter the conversation, anytime or anywhere

TESTIMONIALS

Collaborating with Knowlarity has been a great experience. With a highly-competent and knowledgeable team, adopting the VMN solution has been a smooth process. With the solution, we streamlined our sales operations.

Archit Srivastava

It has been a very good experience working with you as we are availing OBD call services from Knowlarity in our verticals. You have been also been there always whenever we had any query. We wish Knowlarity to have a great business ahead.

Vikas Ranjan

MG India is proud to partner with Knowlarity Communications for the last 2 years now. We appreciate their agility to come up with strategic solutions and customization that cater to our requirements.

Ria Pandit

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

I already use WhatsApp to provide customer service. Can I reuse the number? downArrow

No. The WhatsApp Business API solution requires a clean number.

Can I have more than one account per instance? downArrow

No, you can run a single account per instance. If you need a second test account make sure to use a different number for that second instance.

Can I use a phone number that is already on WhatsApp? downArrow

If that phone number has not been used on WhatsApp Business API, you can use that phone number. Follow the migration steps outlined here to reuse that phone number.

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