Multi-lingual Support
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Interactive Voice Response (IVR) Solution is a technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages & Text to Speech technology. It works on DTMF input entered by the customer. With IVR, interact with callers & route calls to agents when required.
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Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.
Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.
Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.
Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
Implementing IVR solutions is indispensable for enterprises aspiring to augment their customer service capabilities. These sophisticated systems enable streamlined and seamless customer interactions through voice and touch-tone inputs, leading to reduced wait times and automated handling of repetitive tasks. With the capability to handle high volumes of calls while directing customers to the most suitable departments or agents, IVR systems enhance operational efficiency and reduce operational costs. Furthermore, the advanced analytical capabilities of IVR technology offer valuable data and insights into customer behavior, facilitating targeted marketing strategies and improved customer service delivery.
Offer multilingual support to customers with customized English, Hindi and regional custom messages.
Offer 24x7 uninterrupted support to your customers via record messages and provide instant query resolvement.
Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.
Customize the call flow with a menu categorized along with several sub-menu options to help your customers navigate their queries.
Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.
Record every call in real-time to listen to them later and maintain quality standards.