A new age player in Edutech industry streamlining its Sales Optimization process with Knowlarity's Cloud Communication Solutions
How Edutech Uses Knowlarity to Reinvent it’s Sales Optimization Process
A new age player in Edutech industry streamlining its Sales Optimization process with Knowlarity's Cloud Communication Solutions
The rapidly growing demand for online learning has pushed the education industry into embracing the new age of technology to improvise its services in offering a great customer support service nationwide.
Customer nameIndustryOrganization siteLocationFacing issues in connecting with the customers seamlessly resulting in improper monitoring due to an absence of a proper platform to track, record and measure the performance of the sales agents.
Previously the education industry was facing issues in connecting with the customers seamlessly to solve their queries and onboard them for various courses.The company was facing major challenges due to the absence of a centralized cloud contact center.
Main Challenges:
No real-time tracking of calls No live recording of conversations/calls Absence of monitoring agent’s productivity Absence of analytics metrics tools
A centralized cloud-based click to call and contact center solutions for sales optimization.
A centralized cloud-based click to call and contact center solutions has helped the edutech industry to reinvent their sales optimization process. Every call is placed through the cloud solutions that have an analytics dashboard to monitor every agent’s performance even when one is working from a remote location.
Success Post Knowlarity Solution
Cloud Communication to engage with customers seamlessly
The smart solutions powered by Knowlarity have yielded constructive results in retrieving customer calls for onboarding and responding to instant queries. Hence, the complete process is now automated for streamlined customer support services without missing a single lead.
Milestones Achieved
