Call Routing & Recording
Route calls to the available agents to reduce customer wait time and at the same time record inbound and outbound calls in real-time
Ensure a seamless customer experience with minimal investment to streamline complex business communication on a robust Cloud Call Center Solution. With an easy to integrate cloud platform, gain deeper valuable insights into everyday customer conversations. Read More
Track and record conversations between the agent and customer to gain deeper insights and analyze agents performance.
With a smart plug-n-play solution integrate your existing CRM software for easy access.
Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.
A cost-effective solution that provides comprehensive call management capabilities without infrastructure requirement.
Optimize caller experience via personalized regional greetings, customized hold music, and skill-based agent routing.
Save bandwidth, resources and cost to drive quality customer engagement experiences with an advanced contact center solution.
Route calls to the available agents to reduce customer wait time and at the same time record inbound and outbound calls in real-time
Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time.
Get virtual numbers for multiple countries to optimize your business operations globally.
Respond to an unlimited number of concurrent inbound and outbound calls maximizing the agent’s efficiency.
Redirect your repeat callers to the agents they last spoke to offer a more personalized customer experience
Exercise greater control and visibility over business calls to optimize customer support by integrating the contact center on your smartphone with ease of access.