Knowlarity’s Distributed Cloud Call Center Solutions in UAE

Use Knowlarity’s Cloud Call Center solutions in Dubai. Handle your business communication from anywhere, anytime and never miss important calls.

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Knowlarity’s Distributed Cloud Call Center Solutions in UAE

A Cloud Call Center in UAE helps you in managing your entire business communication on the cloud. All you need is a smartphone and you can handle calls from any place at any point of time. Calls received by a business are smartly routed to the next available agent basis the query by customer, enhancing their experience. Track, record and hear the conversations and never miss out on quality leads! Provide your customers an unparalleled experience by providing them quick assistance anytime of the day using a cloud call center in UAE.

Knowlarity’s Cloud Call Center Solutions in UAE - Why Your Business Needs It

Manage your entire workforce through cloud call center in Dubai and enable them to sync calls in real time from different locations. Get personalized regional greetings

Convert More Leads By Never Missing A Call

Convert More Leads By Never Missing A Call

Track, record and hear every call received on your cloud call center, ensuring that no call is missed. Thereby, increasing the chances of conversion

Instant Set-Up and Activation

Instant Set-Up and Activation

A Cloud Call Center in UAE can be set up and activated instantly! It goes live within five minutes of receiving the number. All you need is a smartphone and you’re all set to receive and make calls for your business.

No Equipment Required

No Equipment Required

As the name suggests, the business communication is managed on cloud. Whether it’s an Inbound Call Center or an Outbound Call Center, no special equipment is required. Just set up a single number on cloud and you're good to go!

How Call Center Solution helps your business grow?

A Cloud Call Center in UAE helps you in managing your entire business communication on the cloud. All you need is a smartphone and you can handle calls from any place at any point of time. Calls received by a business are smartly routed to the next available agent basis the query by customer, enhancing their experience. Track, record and hear the conversations and never miss out on quality leads! Provide your customers an unparalleled experience by providing them quick assistance anytime of the day using a cloud call center in UAE.

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Distributed Cloud Call Center Features

Boost your productivity with our unique features of cloud call center solutions in UAE

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Analytics Dashboard

Create customised reports and monitor call trends and agent performance on your Call Center solutions dashboard to improve agent productivity.

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Call Monitoring & Whispering

Hear all live agent calls. Share relevant information with your agent remotely to improve customer experience and reduce caller churn.

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Manage High Call Volumes

Our Cloud Call Center Solution UAE's inbound call centre service can route up to 50 calls at a time to the next available agent. It solves problems quickly and reduces caller wait time.

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Mobile App Access

Our call centre solution mobile app lets you manage all business communication from your phone! Listen & Track incoming and outgoing calls.

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Redirect Business Calls

A Cloud Call Center Solution lets agents work remotely by diverting calls to their personal numbers. Track, record, and monitor these conversations for more insights.

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Easy CRM Integration

Integrate cloud call centre software with top CRMs to improve customer management. Get customized dashboards and reports.

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24x7 Availability

Help customers 24/7 and give them quick answers. Handle calls remotely to avoid agents having to be in the office.

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Manage Agent's Availability

The inbound call centre solution app lets agents change their availability with a click. If their status is "available," calls will be routed to them.

Cloud Contact Center Solution Use Cases

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TESTIMONIALS


Charles S

Charles S

Ahmed Negm

Ahmed Negm

Tarek Reda

Tarek Reda

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

What is an Inbound Call Center?downArrow
An inbound call center in Dubai handles all incoming calls, messages and emails for a business. These calls can be made for any query or a complaint by the customers. The agents in these centers help the customers with providing relevant information. Potential customers can also get in touch with a business to understand the product in a better way, customized for their needs. The agents are trained to ensure higher conversion of leads in such call centers.
What is an Outbound Call Center? What is an outbound call center service?downArrow
An outbound call center in Dubai handles all outgoing calls, messages and emails for a business. Agents of an outbound call centre approach potential customers and educate them about the company’s offerings and how it can further enhance their needs. These calls are generally made for inside sales, conducting surveys or taking feedback from the customers. Outbound call centers use outbound call center solutions.
What is the difference between an inbound and outbound call center?downArrow
In an inbound call center, agents handle incoming calls, messages and emails. In outbound call centers, agents handle outgoing calls, messages and emails.
How do I determine whether my business needs a call center solution?downArrow
Every business may not need a call centre, but it definitely needs a call centre solution. If your business puts your customers first every step of the way and prioritises agent productivity over traditional practices, then call centre is the answer.
Do I need heavy infrastructure while adopting cloud telephony solutions? downArrow
Given all your data is on the cloud, your business does not need any additional infrastructure while adopting cloud telephony solutions.
Do I need technical knowledge to handle Knowlarity’s call center solutions? downArrow
In this age, all professionals are decently tech-savvy. Apart from this, you do not need additional technical knowledge to use cloud call centre solutions. Further, you will also be provided with an engagement manager to help you through the whole setup process and any issues afterwards.
Is a call center solution only for large enterprises? downArrow
This is a myth. Every business - be it a startup, SME or enterprise - needs cloud contact solutions to engage their customers.
In which countries are Knowlarity’s call center services available? downArrow
Knowlarity’s cloud contact center services are available in India and the middle east, including Abu Dhabi, Dubai and Saudi Arabia.
Does Knowlarity provide free call center solution?downArrow
We do not provide call center solutions for free. However, we can assure highly competitive rates - the best value for money in the market.
Where can I get a call center solution for my business?downArrow
All you need to do is get in touch with our team at info@knowlarity.com or give us a call at (+971) 48726000. Our team of cloud telephony experts can help you figure out the best solutions for your business needs.
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