Number Masking is an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details. Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers.
Record and monitor the calls for enhanced performance of the agents with real-time insights. Use Analytics dashboard for understanding customers' needs and ensuring proper training for agents.
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Customer details are protected across interactions as calls are routed through Knowlarity’s server with end-to-end encryption.
Incoming and outgoing calls between agents and customers are recorded and monitored for quality testing and data analysis purposes.
Receive actionable data insights on call performance, with call logs to enhance customer engagement from call masking service, to gauge the performance of agents.
Answer every customer query with the IVR’s multi-level menu to establish immediate interaction with your customer.
Improve agent productivity and customer interaction by automating the outbound dialing process.
API integrated call button featured on the website and app allows customers to contact you directly.
