Cost-Effective
A one-stop solution that is low on CapEx and OpEx
SoftPhone Landing Solution (MPLS)
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What is SoftPhone Landing Solution (MPLS)?
With a Contact Centre SoftPhone, enable your users to make voice or telephone calls using just the internet, without the use of mobile phones or fixed telephone lines to offer high-quality communication even in low network coverage areas. This solution complies with DOT and TRAI regulations including local PBX, call detail record (CDR) information, and remote work regulations.
Why your Business needs it?
Transition into the world of convenience and superior communication with SoftPhone Landing Solution for Contact Centres
Fail-Safe Connectivity
Stay connected in low coverage areas with only internet
Scalable as per your needs
Flexible plans as per operational requirements
Better Voice Quality
Experience high-quality communication over VoIP
Remote Work Capabilities
Enable remote work and collaboration between teams on cloud
Agent’s Performance Insights
Track and record conversations between agent and customer to gain deeper insights and analyze agents performance
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What makes Knowlarity one of the best SoftPhone Landing Solution Providers in India
Depend on Knowlarity’s SoftPhone Landing Solution for unparalleled CX
Secured and Protected
Robust Security on a VPN and remote access to users
Call Centre Metrics
Custom filters to gauge performance and gather insights
No Equipment Required
Only Laptop, Internet and a headset
Call Control
Queue the calls with mute, hold, and warm transfer, queue call back and voicemail features during customers’ wait time
Real-time calls dashboard
View Interactions in real time to call whisper, barge and snoop-in to enhance customer interactions
Superior Voice Quality
Crystal clear voice quality with all call functionalities
Softphone Landing Solution Use Cases
TESTIMONIALS
Archit Srivastava
Vikas Ranjan
Ria Pandit
Frequently Asked Questions
What are the different product options under the Softphone Landing Solution plans?
There are 2 options – Inbound Unlimited plan and Inbound & outbound(C2C) unlimited plan.
What will be the connectivity option with Clients under the Softphone Landing Solution plans?
MPLS Connectivity till Customer Premises (P2P).
Who will manage the customer site feasibility?
Knowlarity Infra Team will manage the customer site feasibility.
Who will provide the VPN Services for WFH users?
VPN services will be managed/arranged by the End Customer.
Can customers make outbound calls from Softphone?
No. The outbound call will be done via SR UI or through Knowlarity Click to Call (C2C) API.
If a customer has subscribed to anInbound CC+C2C unlimited Softphone calling plan, then can they make OBD?
If a customer is taking IBD CC Unlimited, then the customer will not be able to use OBD CC.
He may technically use OBD from SR, however, customers are prohibited to use OBD. Any usage of OBD will be billed extra.
When is the outbound CC Softphone landing solution expected?
It's under development and may take the next 1-2 Months.
Softphone Landing Solution is available under all solutions?
Presently for Inbound CC & C2C only.
Can customers misuse Softphone Call Landing Solution and make calls to more agents than allowed?
Agent registration will be managed by setting the max number of permissible users from the SR-Admin panel at the time of solution delivery. Ex: if a Customer has taken a licence of 30 users and is using 2 SR plans under 1 account then we will set max Agent count as 31 (30 users + 1 Admin) for any 1 plan and hence the Customer will only be able to add 30 users in their SR panel.
What is the minimum bandwidth required for 1 Agent?
We recommend 100 kbps per user as minimum bandwidth to ensure clear voice clarity.
Can we give this plan on SR UI
Yes. We will give IBD CC and C2C unlimited plans on SR.
Is there any limitation on clusters/telco for Softphone Landing?
Yes. Only Bangalore and Delhi
Softphone landing available on promotional lines (140 lines)?
Yes.
What is the TAT for an agent change request given to Knowlarity?
Currently, the Agent whitelisting process is manual, however by the time we start delivering MPLS solutions to Customers we will automate Agent whitelisting, where Agent SIP ID will be automatically whitelisted as soon as it is added/updated/deleted from the SR panel either through the UI or through API.
Can our existing customer migrate to the Softphone landing plan?
Yes, the customer can migrate. However, if the customer is using an OBD and normal IBD solution, we may need to provide a new user-id to the customer.
Can I proactively pitch Softphone landing plans to any existing customer?
Please pitch where it is an MRR upgrade
Can customer integrate their CRM as well if the customer is taking Tentacle?
We will NOT do any third-party integration. This can be discussed on a case by case basis.
Can a customer integrate their CRM as well if the customer is taking Inbound + C2C Plan?
No. Integration can be discussed on a case by case basis
Charges (OTSC or rental) for third party integrations will be extra.
